Unsuspecting members of the public are
targeted with automated calls which tell them a fraudster has used their
personal details to sign up for an Amazon Prime subscription. The victim
is then instructed to press 1 to cancel the transaction. When they do
this, they are directly connected to the real scammer who poses as an
Amazon customer service representative.
The criminal tells the victim the Amazon Prime subscription was purchased fraudulently and that they need remote access to the victim’s computer in order to fix a security flaw that will prevent it from happening again. The victim is instructed to download an application called Team Viewer and asked to log onto their online banking account. The software download grants the fraudster remote access to the victim’s computer and allows them to see the victim’s personal and financial details.
Other variants of the crime involve victims being told they are due a refund for an unauthorised transaction on their Amazon account or telling victims their subscription will be ‘renewed’ for £39.99. The call will then say that you should ‘press 1’ to speak with an ‘account manager’.